We like to keep things smooth, simple, and stress-free—just how it should be

🇬🇧 UK Mainland Shipping
Good news! We offer FREE shipping on all UK orders—no minimum spend, no funny business.

📦 Dispatch & Processing
Orders are usually processed within 1–3 working days. Once your goodies are packed and ready, they’ll be sent out via Royal Mail for a reliable delivery.

🛠️ Made-to-Order Items
Got your eye on something custom? Nice choice
Please note that made-to-order items take a little longer, as they’re crafted just for you. Extra processing time depends on the manufacturing process, but we promise it’s worth the wait.

🌍 International Shipping
We ship worldwide! All international orders are sent using Royal Mail International Tracked, so you can keep an eye on your parcel as it travels your way.

Yes—we ship worldwide using Royal Mail International Tracked.

Please note:

• Delivery times vary depending on destination
• Customs or import fees may apply depending on your country
• These charges are the responsibility of the customer

We recommend checking your local import rules before ordering.

If it’s not quite right, no stress—we’ll sort it 🌿

📅 Changed Your Mind

You’ve got 14 days from delivery to return your item for a refund.

Items should be:

• Unused
• In original condition
• With packaging where possible

You’re welcome to check things out, but if it looks properly used, we may reduce the refund.

🚚 Return Postage

Returns are sent back at your own cost.
We recommend using a tracked service so everything gets back safely.

💸 Refunds

Once your return is back with us, we’ll process your refund within 14 days to your original payment method.

🛠️ Made-to-Order

Anything made especially for you is non-refundable, unless it arrives faulty or not as described.

⚠️ Faulty Items

If something’s off, we’ll put it right—simple as that.

• Get in touch and let us know what’s up
• We’ll sort a replacement or refund
• If it’s confirmed faulty, we’ll cover the return postage

Yes—you must be 18 or over to place an order.

We may carry out age verification checks where required, and delivery drivers may also ask for ID on arrival. If age verification fails, the order may be cancelled and refunded.

We take responsible retailing seriously, so thanks for playing by the rules.

All products are sold for legal use only.

Where applicable, items are intended for tobacco use, aromatherapy, or novelty purposes only.

It is the customer’s responsibility to ensure products are used in accordance with local laws.

Absolutely.

All orders are sent in plain, discreet packaging with no obvious branding or product details on the outside. Even the return address is kept neutral, so your delivery stays your business.

We accept a range of secure payment methods shown at checkout.

All payments are processed securely, and your details are never stored or shared.

A little care goes a long way

For glass and accessories:

• Clean regularly with suitable cleaning solutions
• Avoid sudden temperature changes
• Handle with care to avoid chips or cracks

Looking after your kit keeps it performing (and looking) its best.

We try our best to keep everything accurate and up to date.

However:

• Colours may vary slightly depending on screens
• Sizes and measurements are approximate
• Some product images may differ slightly from the item received

If you’re unsure about anything, just ask before ordering—we’re happy to help.

If your order hasn’t arrived within the expected timeframe, get in touch.

We’ll:

• Check tracking
• Investigate with Royal Mail if needed
• Keep you updated until it’s sorted

No stress—we don’t leave parcels hanging.

If you need to change or cancel your order, contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes—but we’ll always try to help where we can.

Keep an eye out 👀

We occasionally run:

• Discount codes
• Bundle deals
• Special offers

If you’ve got a code, just pop it in at checkout before payment.